Technical

support@aseptika.com

 

Basic Troubleshooting for the Activ8rlives App

Compatible Smartphones and Tablets require Bluetooth Smart (sometimes known as 4.0 or BLE) for iOS 10 or above (iPhone 5s & above, iPad 4 & above, Airs and Pros) and select Android 5.0 & above.

Sometimes technical problems are easily fixed. We would suggest by starting with these three basic steps before contacting us.

1. Restart the Activ8rlives App on your Smartphone or Tablet

By restarting the Activ8rlives App it can sometimes solve your technical problem because when you open and close an App, it still continues to run in the background of your device. To close the App double-click the Home button to bring up the multitasking bar. Your most recently used Apps will appear on the screen, starting from the left. Find the Activ8rlives App and close the App completely at the top of your screen.

2. Reboot your Smartphone or Tablet

To reboot your Smartphone or Tablet, hold down the wake/sleep button at the top right corner of your device. Follow the instructions on your device to close it down completely. It can take a few seconds before it closes. Restart the device after 10 seconds delay to help your device to restart correctly.

3. Download the Activ8rlives App again

First delete the Activ8rlives App on your Smartphone or Tablet and then reinstall the App from the appropriate App Store for your devices. 

If these three steps do not resolve your problem, send us a Bug Report from your Smart device, or email us on support@aseptika.com or call us on +44 (0)1480 352821.

 

Basic Troubleshooting for the Activ8rlives Service Link on PCs and Apple computers

1. Restart the Activ8rlives Service Link on your PC or Apple computer

By restarting the Activ8rlives Service Link (this is the software icon that sits on your computer desktop) it can sometimes solve your technical problem because when you open and close a software programme, it may perform correctly when reopened. To close the Service Link click on the x in the top of the service link box. To reopen double-click on the Activ8rlives icon again.

2. Reboot your PC or Apple Computer

To reboot your PC or Apple computer, follow the normal shutting down or powering down procedure to close it down completely. It can take a few minutes before it closes and powers down completely. Restart the device after 30 seconds delay to help your PC and Apple computer to restart correctly with any new updates.

If these basic troubleshooting problems do not resolve the issue you are experiencing, the online TeamViewer software is a clever programme which allows us to support you to solve technical difficulties with your Activ8rlives products and services. With you sitting in front of your computer, we can login and solve problems directly for you. All part of the service.

To use this service, first call us on +44 (0)1480 352 821 and when we are talking, download TeamViewer by clicking on the icon below.

TeamViewerRemote Support

  See our Activ8rlives Set-Up videos on Youtube 

 http://bit.ly/Activ8rlives 

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