About Us

The Company

Aseptika started in 2010 and we are about to enter the next phase of our development. Currently in our third generation of integrated medical monitoring systems, we utilise a range of platforms and/or devices to enable technology-based Self-Care of complex conditions for healthcare providers and their patients.

Our Activ8rlives system (www.activ8rlives.com) focuses on respiratory and cardiovascular disease, cancer, promoting physical activity and weight management.

Apprentice Customer Service Assistant – Medical Devices – St Ives, Cambridgeshire

Aseptika Ltd (brand Activ8rlives) is looking for an Apprentice to train as a full-time Customer Service Assistant to support their sales and support of their self-care medical devices.

Job Description

You will be enrolled on an Apprentice training programme to learn how to provide frontline support of customers who purchase our products from Amazon/website/eBay etc. This is mostly in the form of email enquiries, very occasionally by telephone. Excellent telephone manner needed, strong empathy skills and focus of the customer at the centre of all that they do.

We have a customer service rating from Amazon of 4.9/5.0 and this only happens when everyone in the company (including the MD) picks up the phone within 3 rings, answers technical support requests within 40 minutes and does everything possible to make it a great experience buying from us. Most of our customers are older people (50+ yrs) and have health problems, so some need more support in using medical technology than others.

Other aspects of the role include:

• Preparing shipments to customers (same day ship) for orders as they arrive via our website;
• Preparing bulk shipments to Amazon;
• Preparing product returns for service/disposal;
• Maintaining the Amazon/eBay listings;
• Checking the website store works;
• Keeping customer FAQs updated;
• Recording customer questions, complaints, returns etc for regulatory records;
• Working closely with our Quality Manager to constantly assess and improve our operation based on the feedback from our customers;
• Acting as the Customer Champion in all product development meetings;
• Being the voice of the customer within the company.

 Requirements

• A-level results grades A-C, English required
• Tech savvy and know their way around smartphones and tablets
• Excellent telephone manner

Salary and Benefits

• Salary based on skills and experience
• 25 days holiday, plus 8 bank and public holidays
• Contributory Pension Scheme
• Full training provided

Exceptional candidates will be offered full-time employment and further training/education/qualifications opportunities. We want those exceptional young people joining us at the start of their carer to eventually gain an entrance degree or degree qualification while working with us. We never pay our Apprentices less than the Living Wage.

Company Information: Aseptika Limited: began developing Activ8rlives (www.activ8rlives.com) in 2010 and is currently developing its third generation of integrated online healthcare portal systems, which can be used by consumers and their healthcare service providers using a wide range of platforms or devices to better enable effective and easy self-monitoring. Incorporating sensors and monitors ranging from consumer accessories to in vitro diagnostics (IVDs), the systems currently focus on respiratory and cardiovascular disease, diabetes, cancer, promoting physical activity and weight management. Based in St Ives, Cambridgeshire, 10-minute walk from the guided bus route to Cambridge and Huntingdon and 5-minute walk from the beautiful historic town centre. We are located in modern aircon offices and are located next to the newly opened Morrisons super store! Parking is available for those with a car, but we encourage walking to work or cycling if practical!

For application purposes please could you provide us with a covering note and CV, and let us know where you are currently based, as well as your required salary and notice period.

All applications need to be addressed to jessica.auton@aseptika.com.

No Agencies please. These positions are not being advertised with agencies. We will be unable to accept applicants from outside the EU if Right to Work visas are not already in place.

Apprentice Administration Assistant – Medical Devices – St Ives, Cambridgeshire

Aseptika Ltd (brand Activ8rlives) is looking for an Apprentice to train as a full-time Administration Assistant to support the Quality Manager and Office Manager with administrative activities.

Job Description

This will be varied and as a small company, you will have the opportunity to work on nearly every aspect of management of a company’s operation from: basic accounting duties (invoice handling, data entry into accounts), exposure to VAT returns and Annual Account returns, inventory tracking and management, supplies ordering, quality systems and reporting, GDPR audits, Health and Safety, First Aid and internal auditing. You will be enrolled on an Apprentice training programme to learn aspects of administration and prior experience in these areas is not a pre-requisite but an enquiring mind, hunger for learning, attention to detail and strong written and numeracy skills are what we are seeking for this role. This role reports to the Quality and Information Governance Manager.

Other aspects of the role include:

• Purchase orders, invoice handling and financial data entry;
• Expenses and VAT preparation;
• Inventory tracking and management;
• Purchasing office supplies and product components;
• Shipping management;
• Health and Safety requirements;
• First Aid and Fire Monitoring;
• Quality systems and reporting;
• GDPR audits;
• Internal auditing.

 Requirements

• A-level results grades A-C
• Strong written skills and numeracy
• Attention to detail
• Excellent telephone manner

Salary and Benefits

• Salary based on skills and experience
• 25 days holiday, plus 8 bank and public holidays
• Contributory Pension Scheme
• Full training provided

Exceptional candidates will be offered full-time employment and further training/education/qualifications opportunities. We want those exceptional young people joining us at the start of their carer to eventually gain an entrance degree or degree qualification while working with us. We never pay our Apprentices less than the Living Wage.

Company Information: Aseptika Limited began developing Activ8rlives (www.activ8rlives.com) in 2010 and is currently developing its third generation of integrated online healthcare portal systems, which can be used by consumers and their healthcare service providers using a wide range of platforms or devices to better enable effective and easy self-monitoring. Incorporating sensors and monitors ranging from consumer accessories to in vitro diagnostics (IVDs), the systems currently focus on respiratory and cardiovascular disease, diabetes, cancer, promoting physical activity and weight management. Based in St Ives, Cambridgeshire, 10-minute walk from the guided bus route to Cambridge and Huntingdon and 5-minute walk from the beautiful historic town centre. We are located in modern aircon offices and are located next to the newly opened Morrisons super store! Parking is available for those with a car, but we encourage walking to work or cycling if practical!

For application purposes please could you provide us with a covering note and CV, and let us know where you are currently based, as well as your required salary and notice period.

All applications need to be addressed to jessica.auton@aseptika.com.

No Agencies please. These positions are not being advertised with agencies. We will be unable to accept applicants from outside the EU if Right to Work visas are not already in place.